Return & Refund Policy
Last Updated: September 3, 2026
Returns for Beylure hair clips. Seller: Yiwu Beiying Accessories Co., Ltd.（义乌市贝英饰品有限公司）.
Business days = Monday–Friday, excluding U.S. federal holidays.
How long you have
Eligible problem returns: contact us within 30 days of delivery if the item is damaged, defective, incorrect, or materially different from its listing.
Change-of-mind returns: we do not accept returns or issue refunds solely because you changed your mind, except where applicable law requires otherwise.
Evidence for an eligible problem: contact us promptly after delivery and include photos of the item and packaging where available. We recommend contacting us within 7 days so we can investigate quickly. This does not limit any non-waivable rights you may have under applicable law.
What we accept
Return requests we review after written approval:
- Wrong color or style shipped by mistake
- Broken clasp, missing piece, or transit damage with photos
- A listing that does not materially match what arrived
Requests we generally cannot accept:
- Worn, stretched, or hair-residue on the piece
- Non-defective items returned only because of a change of mind, except where applicable law requires otherwise
- Returns after the applicable return window closes
- Parcels mailed without written approval
- Final-sale items, unless the error was ours or applicable law requires otherwise
Ask first, then ship
Contact service@beylure.shop or +1 302-551-8013 with your order number and reason. Attach photos for damage or defects.
Do not send a return until we provide written authorization. For approved returns from customers in the United States, the authorization email directs you to the U.S. return-processing address below and provides packing instructions; keep the tracking information for your shipment.
Unapproved parcels may be refused or returned at your cost.
Where to send the return
For an approved U.S. return, send the item to:
Beylure Returns
407 E Ayre St
Wilmington, DE 19804
United States
Wilmington is an approved return-processing address, not a public drop-off counter.
Who pays the return label
Our fault: when applicable, we cover reasonable return postage, issue the product refund, and may include outbound shipping you paid. There is no restocking fee.
Change of mind: these returns are not accepted, except where applicable law requires otherwise.
When money comes back
After inspection, approved refunds are usually submitted within 5–10 business days to the original payment method. We email when we submit the refund. Payment providers may need another 5–10 business days to show the credit.
Inspection fails
If the clip is used or is not what was approved, we contact you. Options may include sending it back at your expense or closing the request without a refund.
Bank disputes
If there is a problem, please contact us first so we can try to resolve it promptly. This does not limit your right to contact your payment provider.
Consumer rights
Nothing in this policy limits rights that cannot be excluded under applicable law.
Return desk
Email: service@beylure.shop
Phone: +1 302-551-8013
Typical reply: 1–2 business days
Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Seller
Yiwu Beiying Accessories Co., Ltd.
（义乌市贝英饰品有限公司）
Factory address
1st Floor, No. 45 Kaiyuan North Street,
Niansanli Street, Yiwu City,
Jinhua City, Zhejiang Province 322013, China
U.S. returns
Beylure Returns
407 E Ayre St
Wilmington, DE 19804
United States