Return & Refund Policy

Last updated: July 23, 2026

We want you to love your Beylure hair accessories. If for any reason you are not completely satisfied, we are here to help. Please read the following return policy carefully before requesting a return.

Return Eligibility

Items Eligible for Return:

  • Items returned within 30 days of the delivery date.
  • Items must be unused, unworn, and in their original packaging.
  • Items with a manufacturing defect, damage upon arrival, or shipping errors.

Items Not Eligible for Return:

  • Items returned after 30 days from the delivery date.
  • Items that have been worn, used, washed, or altered.
  • Items without their original packaging or tags.
  • Final sale items, if clearly marked at the time of purchase.

Return Process

Step 1: Contact Us
Before returning any item, please contact our customer support team to initiate the return process:

  • Email: service@beylure.shop
  • Phone: +1 302-551-8013
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (ET)

Step 2: Prepare Your Return
Once your return request is approved, we will provide you with a return authorization number. Please securely pack the item in its original packaging or a similar protective box, and include your order number and the return authorization number inside the package.

Step 3: Ship Your Return
Send your return package to the following US returns address:

Beylure Returns
407 E Ayre St
Wilmington, DE 19804
United States

We recommend using a trackable shipping method, as we cannot be responsible for lost packages during transit. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect, damage upon arrival, or a shipping error on our part.

Return Shipping Costs

  • Customer's Responsibility: If you are returning an item because of a change of mind, wrong size, or personal preference, the return shipping cost will be borne by you.
  • Beylure's Responsibility: If the return is due to a defect, damage upon arrival, or an error on our part, we will cover the return shipping costs. Please contact us for specific instructions.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5 to 10 business days. Please note that it may take an additional 2–5 business days for your bank or credit card issuer to process the funds and reflect the credit in your account.

Exchanges

If you wish to exchange an item for a different size or color, we will treat it as a return and a new purchase. The exchange process follows the same return eligibility rules outlined above. We do not charge a restocking fee for returns, and the same applies to exchanges. However, if you are exchanging an item due to a change of mind, you will be responsible for the return shipping costs. Exchanges due to defects or shipping errors will be processed at no extra cost to you.

General Conditions

  • We do not charge restocking fees for any returns.
  • Original shipping fees, if applicable, are non-refundable unless the return is due to an error on our part.
  • Final sale items cannot be returned or exchanged unless they arrive damaged or defective.
  • We reserve the right to refuse returns that do not meet the eligibility criteria outlined above.

Contact Us

If you have any questions regarding your return, please contact us at 

  • Email: service@beylure.shop
  • Phone: +1 302-551-8013
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (ET)